Ordering & Payment

Ordering

Hit the Submit Order button before you were ready? We’ll do our best to help. Reach out to our Customer Service team via email for assistance within 15 minutes of placing your order. (Keep in mind, we’re unable to edit or make changes to orders.) If an item has already been processed for shipping, you may not be able to cancel your order. We can always walk you through our easy returns process.

To check your order status, click here!
If you have a Letsfit account, you can log in and view order status and tracking on the My Dashboard page, under recent orders.


It typically takes 2 business days for an order to ship. If you need further assistance, please click here to email us

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship.
To get your order to you as fast as possible, no changes can be made at this stage, this includes the following:

1. Changing the item
2. Delivery/billing address
3. Adding items to your order

There is a 15-minute window where you can cancel your order by sending us an email.

After 15-minutes, it is too late to cancel the order and you’ll need to follow our returns process.

*IF YOU INPUT THE INCORRECT ADDRESS AT CHECKOUT, WE CAN NOT BE HELD ACCOUNTABLE IF THE ORDER GOES MISSING. WE ARE NOT LIABLE TO REFUND/REPLACE THIS ORDER.

You've Sent Me The Wrong Item

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive
3. The name of the item you received in it's place
4. A clear photograph of the item you have received, including logo

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

You may be asked to return the incorrect item back to us through our returns process. See our returns&refund page, if you're not sure how to do this.

ALL CLAIMS FOR ORDERS ARRIVING WITH AN INCORRECT ITEM MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

I'm Missing An Item From My Order

In the unlikely event you are missing an item from your order, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:

1. Your order number
2. The name of the item you did not receive

Once we've received the above info, our Customer Support team will get this sorted for you ASAP!

ALL CLAIMS FOR ORDERS ARRIVING WITH MISSING ITEMS MUST BE MADE WITHIN 7 DAYS OF THE DELIVERY DATE.

Payment

We accept the following forms of payment:

1. We accept the following credit cards: Visa, MasterCard, American Express and Discover.
2. There is no surcharge for using your credit card to make purchases.
3. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you).
4. Incorrect information may cause a delay in processing your order.
5. Your credit card will be billed upon processing of your order.

We also accept payments through PayPal.

You will be charged when we ship your order. We will update you with a shipping confirmation email at that time. A pre-authorization is placed onto your creditcard when you submit your order, but we don’t process the payment until theorder has been shipped.

We do not at any time gain access to your full payment method details, except your address which is necessary in order for us to fulfil your order. We do not store credit card details nor do we share customer details with any 3rd parties.